Our products and product's webpage is designed in such a way that you need rare & minimal help from
us to get going.
Read below before you raise Support Ticket for help -
1. Revisit the product’s web page at EmbeddedMarket.com website and read
a. User ManualYou will certainly find the information you are looking for in these web pages and documents.
c. Questions and Answers
a. Visit www.EmbeddedMarket.com7. There is no "Urgent Support" facility. Plan your R&D work so that you will not need our help at the last minute of your R&D.
b. Login to your account using the Login Email ID and Login Password
c. Click “Support Requests” link
d. Select Product for which you need the support
e. Type in your query with exact description and details
f. Queries like “the product does not work” or “there is error in product” will not be answered.
g. Please be specific in writing the error description or the difficulty you are facing e.g. error
says “Unable to detect the device” or Power On LED does not Glow etc.
h. Include the operating system version and communication method like Serial / USB where ever applicable in your question.
i. We support during these timings:
i. Monday to Friday - 9am to 5pmj. You should expect our reply within 4 hours on any working day.
ii. Saturday - 10am to 12noon
iii. Sunday - No Support Available
a. Teaching you programming syntax, programming language, programming logic etc is not our responsibility.While removing the email based support, we have taken efforts to host sample source codes under Tutorials for most of the products. If some products are left out, they soon will have their tutorial pages.
b. We cannot spend time with you to explain any Source Code. All application source codes shared under tutorial link are working and tested. If they don’t work at your end, then for sure you are not following the steps listed in the tutorial.