Letter from Founder of EmbeddedMarket.com -

Dear Customers, registered users and non-registered anonymous users of our website,

We at EmbeddedMarket.com are preparing ourselves to scale up our operations in terms of number of product, number of customers and sales figures.

To cater the growing demands; certain changes in the sales & support system are made.

You may read the Walk-in Sales related changes by clicking here.

We do ship the products worldwide, place your orders online.

Our products and product’s webpage is designed in such a way that you need rare & minimal help from us to get going. Still in case you need our help, read below -

Do make a note of following before you contact us for after-sales support:

1. Revisit the product’s web page at EmbeddedMarket.com website and read

a. User Manual

b. Tutorials

c. Questions and Answers

You will certainly find the information you are looking for in these web pages and documents.

2. Our support ends with delivering you a working product as described on the web page.

3. Each and every product is tested for its 100% functionality. We DO NOT use sample test method. We do 100% testing of every item we manufacture. These test are performed by experienced test engineers with the help of Microcontroller based Test Jigs.

4. There are some products like Breakout modules, which can be used with many microcontrollers available in this world. We have provided maximum possible tutorials to use the product; still we cannot cover each and every microcontroller available in the world. Thus if the module does not work as you expect it to be, then do check your source code and connections. As the modules are 100% tested before they are dispatched, they must work 100% ok at your end too.

5. Do NOT phone call us for any support related queries. Support is “NOT” available over phone. Instead follow steps listed below to generate support request.

6. Follow below steps to raise your support query:

a. Visit www.EmbeddedMarket.com

b. Login to your account using the Login Email ID and Login Password

c. Click “Support Requests” link

d. Select Product for which you need the support

e. Type in your query with exact description and details

f. Queries like “the product does not work” or “there is error in product” will not be answered.

g. Please be specific in writing the error description or the difficulty you are facing e.g. error

says “Unable to detect the device” or Power On LED does not Glow etc.

h. Include the operating system version and communication method like Serial / USB where ever applicable in your question.

i. We support during these timings:

i. Monday to Friday - 9am to 5pm

ii. Saturday - 10am to 12noon

iii. Sunday - No Support Available

j. You should expect our reply within 4 hours on any working day.

7. There is no "Urgent Support" facility. Plan your R&D work so that you will not need our help at the last minute of your R&D.

8. Products made by us are designed for experiments and evaluation purpose. They are not designed and made for mission critical applications. Thus, we cannot support your "Urgent" or "Midnight" or "asap" problems.

9. Below are the major changes we have made in our support system -

a. Teaching you programming syntax, programming language, programming logic etc is not our responsibility.

b. We cannot spend time with you to explain any Source Code. All application source codes shared under tutorial link are working and tested. If they don’t work at your end, then for sure you are not following the steps listed in the tutorial.

While removing the email based support, we have taken efforts to host sample source codes under Tutorials for most of the products. If some products are left out, they soon will have their tutorial pages.

I am confident that the changes made in the support system will be appreciated by our users and prospective buyers.

Best regards,

Pratik Deshpande

Founder and Technical Head - EmbeddedMarket.com